Our proprietary software tracks and assigns all the open issues across all the stakeholders. At MetroMax Solutions, our help desk services provide our customers with professional and immediate help desk support without the costly overhead.
Help Desk Services
Help Desk Services
Create a cohesive, interactive, and disciplined work unit using customizable ticketing Software for NO EXTRA CHARGE
A ticketing system with unlimited installations so that all the tickets can flow to respective stakeholders.
● Helpdesk software that is able to channel inputs from all the stakeholders in a structured manner
● Unlimited installations help to ensure everyone’s involvement
● Combination of people + process + technology ensures faster implementation
● Improve First-time resolution by using the knowledge base
● Keep all your issues under control by a customizable algorithm
Our Help Desk Services
Since we operate our trucks and work with thousands of trucking companies providing various services, we understand transportation and logistics through first-hand learning and knowledge.
L1 and L2 Support
With the technical skills, domain knowledge, and ability to build and scale support teams, MetroMax provides L1 and L2 support to many ISVs serving the Transportation and Logistics industry.
L1 Or Level 1 Support
This is the first line of support usually provided via chat, phone, and email communications. With MetroMax’s L1 Support/Help Desk, you get a single point of contact (Phone/email/Chat/Portal), basic troubleshooting and resolution, call routing, and escalation.
● A dedicated toll-free number
● Defined response SLAs (Service Level Agreement)
● Routing of service calls to third-party based on a decision tree
● Complete ticket management with escalation and service level reporting
L2 Or Level 2 Support
L2 support handles the tickets that L1 routes to them. This support team can also generate tokens for any problem they notice. MetroMax’s L2 Support covers in-depth application and systems, incident resolution featuring a knowledge base, detailed documentation, training, and incident trending analysis.
● Configuration Management.
● Process Automation (RPA).
● Root Cause Analysis,
● Incident Analysis/Trending.
● Advanced Troubleshooting/resolution.
Why Choose Us?
● We have extensive development skills in-house since we have our own customizable TMS and compliance system.
● Our help desk services provide efficient solutions to deliver immediate support to our customers.
● We deliver help desk services to businesses of any size with 24-hour help desk support available year-round.
● We provide you with a complete and tailored solution to meet your specific needs.
Let's Help You!
info@metromaxsolutions.com
Atlanta, Georgia
